• Sara Appleton

5 Ways to Prepare for Summer Guests

This summer is expected to be busy as we have the first summer since 2019 with no restrictions. How prepared do you feel?


Providing accommodation is no easy task, especially with reported higher expectations than before the pandemic.


Guest reviews are crucial and first impressions are critical to how the season starts and continues. We share our Edka Laundry list of 5 ways we can help you to prepare for summer guests, as without these, your reviews and bookings can be impacted negatively.


1. Decorating and repair

Regularly schedule a day to check for any damage and repairs, and get them addressed before the next guest arrives. This is often something that will be mentioned in a review (and no one wants negative comments in a review!).


Or if you have noted the repair, but have a wait to get it repaired, let the guest know in advance of them checking in. Good communication will benefit the start of your guest relationship.


A freshly painted property is also appealing. The term ‘newly decorated’ will help your property stand out, and shines positively on you.


2. Clean carpets and upholstery

We recommend that you deep clean your carpets at least every 2 months to keep your accommodation looking lovely - and more importantly, free of bacteria, mould, and allergens (that can give a musty odour).


Many carpet cleaners come with accessories that allow you to also clean furniture and upholstery.


Carpet cleaners don’t have to be costly and are available for hire from £20, to purchase from £80 or a local company may be able to clean for you. You’d be amazed at the difference! Just look at our before and after photos below from a recent clean from our carpet cleaner!



3. Consider fresh linens or linen hire

Over a year, linens are washed hundreds of times and may start to look a little tired. Check through your linen and towel supply and replace any frayed or stained items with new ones, or consider linen hire.


Many outlets will collect your linens, wash, dry, and iron them fresh for your next guests.



Edka Laundry provides a linen hire solution in the New Forest and Southampton for bedding, kitchen, and bathroom linens with short-term, seasonal contracts that add flexibility. Adjust your quantity with your volume, and cancel any time.


This economical method helps to reduce your carbon emissions and your own time spent preparing linens between guests.


This extends to curtains which gather dust and bacteria over time. Take them down and give them a wash, adding to the freshness and welcoming scent into your property.


4. Clean & hygienic

Whether you’re a cleaner, owner of a guest home, or manager of a large hotel - the principles remain the same - a guest room or property MUST be cleaned efficiently without missing anything - free of any trace of the previous guest – otherwise, the effects could be detrimental to your reputation as a hospitality provider.


The hospitality industry currently has the highest staff shortage on record, and in the run-up to the summer rush, it’s crucial that you find or train up a trustworthy cleaning team that can deliver a reliable, consistent clean every time - delivering positive guest reviews.


Use a cleaning checklist between guests, or sign up to our sister company Spotlight Hospitality Solutions mailing list to receive a free room audit checklist. The Spotlight Housekeeping Essentials for Hospitality online course provides video elearning that can be incorporated as part of your staff induction, or if you are working independently, you can also use this to learn the housekeeping process yourself.


For hosts in the Southampton and New Forest area, Spotlight Hospitality Solutions also provides expert housekeeping services for end-of-tenancy, spas, and serviced accommodation. Find out more here.


5. Refresh your in-house communications

Refresh local leaflets for takeaways, restaurants, and attractions.


Make the most of added opportunities such as a late check-out upsell (if your cleaning arrangement allows), or promote future booking discounts.


Create posters and reminders with QR codes as guest review prompts, WIFI access, and a portal to bespoke welcome books. The free software tool, Canva can help you create a QR code that links to a website address.


If you need additional help marketing communications, we’d recommend www.sararappleton.com which specialises in accommodation provider communications. They also run a Facebook group for added value www.facebook.com/groups/accommodationaccelerator.


Now you’re ready, there is one final thing to do.


Refresh your online property descriptions and photos to show that you have taken these steps to freshen up your property, ready for your summer guests.

 

About Edka Laundry


EdKa Laundry is based in Totton, covering the New Forest and Southampton. It is run by Edita Talat-Kelpsiene who takes pride in running a very efficient, and award-winning service in laundry – for both personal and commercial customers.


In addition to laundry, Edka Laundry also provides linen hire, carpet machine hire and a solution to hospitality providers in the area.


Edita is a woman on a mission for top-class cleanliness. In addition to running Edka Laundry, she runs Edka Room which offers serviced accommodation apartments, a townhouse, and caravans in the Southampton and New Forest area.


In 2021, she created Spotlight Hospitality Solutions to help accommodation providers deliver a consistent clean for future guests, focusing on ways to improve guest ratings and direct bookings. This year, we have also added Maintenance & repair and cleaning services for accommodation providers in the Southampton and New Forest area. Contact us at info@edkalaundry.co.uk or hello@spotlighthospitalitytraining.co.uk to discuss how our selection of services can help your business this Summer.




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